long project problem

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jefferson26jp2000
Monday, July 02, 2012 10:41 AM

hi guys, my name is jeffy...i had buy all your app, but i have one problem with mashup, recently i have to do one mix project for one nite club ( mix cd ) , some music in the last minutes come to silent, the begin project is ok, about from number 20 track all songs the last minutes, music come to silent ( cut ) , i don't know why, the file don't have problem, i restart the software but not solve the problem, i don't know have or not new update, i use the 1.5.2 version, i think is the last version.....well i hope you can help me for solve this problem....by the way thx! jeffy from brazil

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Chad P (Mixed In Key)
Monday, July 02, 2012 11:53 AM

Hi Jeffy,

Can you please tell us what operating system you are using?

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jefferson26jp2000
Monday, July 02, 2012 1:17 PM

hi, thanks for reply. i use mac version 10.7.3 lion processor 2 ghz intel core i7, memory 8gb mashup version ( 1.5.2 .1481)

i hop can explain what wrong. thx

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Chad P (Mixed In Key)
Monday, July 02, 2012 2:34 PM

Thanks for the info, that really helps. I believe the latest version of Lion is 10.7.4, while it probably won't fix this problem you should upgrade your OS. You are using the latest version of Mashup, so we will have to get some log info from you to get a better idea of what is happening. Can you please go into the Applications/Utilities folder and launch the Console app immediately after experiencing the problem in Mashup. In the Console app, go to File -> Save a copy as... and save the log. Send it to us (contact@mixedinkey.com), along with your project file as an attachment and we will know more about what could be causing this problem for you.

Cheers,
Chad P

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jefferson26jp2000
Tuesday, July 03, 2012 8:21 PM

hi....already send all information about my project, can check for me please! thx a lot.

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