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swingtrap

Recently opened some music projects last month, as long as there are captain chords in the plug-in, sometimes it will crash, unable to open, software jam. Will captain chords be deleted in orbit after they are used up? Excuse me, there is a problem with the software. Can I return the goods within 30 days? This is a problem of the software itself.

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James Araujo - MIK Team

Hi there,

Can you please email us (contact@mixedinkey.com) with the answers to the following questions?

  • Which DAW are you using? Version number?
  • Are you on Mac or Windows? Which OS version?
  • Is this happening to every project you open which you used Captain in the past and now?

This will help us investigate what's going on.

p.s. if you are within the 30-days period and want a refund, just shoot us an email and we will take care of it for you :)

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swingtrap

Over 30 days, that's not enough, is it?

Support

If you want to re-install your software, you can click here to recover your download links and your VIP Codes.

If you have any other tech support questions, email us at contact@mixedinkey.com