Thanks for posting, I am happy to help. Download and license requests should be sent to firstname.lastname@example.org. For the quickest response please log into your PayPal or Google Checkout account and look up your History tab. We may need help to locate your transaction details, so a copy/paste from the History tab will help. Also, please include the email address and name that the software was originally purchased with. We will send you the download link and VIP code as soon as we have more information.